Peterbilt Ranks Highest in Customer Satisfaction among Conventional Medium-Duty Trucks in J.D. Power and Associates Study
DENTON, Texas--Peterbilt Motors Company is the highest ranked manufacturer in the J.D. Power and Associates 2006 Medium-Duty Truck Customer Satisfaction StudySM in the conventional medium-duty truck segment.
This latest award is the fifth time Peterbilt has ranked highest in customer satisfaction among Conventional Medium-Duty Trucks in the annual J.D. Power and Associates study.
“Peterbilt continues to demonstrate its strength in the medium-duty markets by providing products of the highest quality,” says Dan Sobic, Peterbilt General Manager and PACCAR Vice President. “Versatility, efficiency and innovation are hallmarks of our Class 6 and 7 truck models. We are proud that customers recognize our commitment to developing and manufacturing product solutions that exceed their expectations for performance, reliability and durability.”
Peterbilt received the highest scores in two of the four factors that comprise overall conventional product satisfaction – performance and cost of ownership – and was significantly higher than the industry average in quality as well. In the five areas that make up the performance factor, Peterbilt scored significantly higher than the industry in all of them, and led in three – interior, exterior and engine.
The J.D. Power and Associates study is based on interviews with nearly 1,500 principal maintainers, such as fleet managers or owner-operators, of two-year-old conventional cab medium-duty trucks.
Expanded Medium-Duty Product Lineup
This year Peterbilt introduced three new medium-duty vehicles to join the Model 335 – the Model 220, Model 330 and Model 340. The Model 335 remains a true Class 7 vehicle that is ideal for the majority of medium-duty applications, such as van body and beverage distribution. The Model 330 is a Class 6 truck or tractor than can be configured for non-CDL operation. The Model 340 is available for more robust vocational applications. The Model 220 is a Class 7 cabover based on the DAF LF which was named the 2002 “International Truck of the Year.” The DAF LF is manufactured by European truck market leader DAF Trucks, which is a subsidiary of Bellevue, Washington-based PACCAR Inc.
“Peterbilt now offers one of the industry’s most comprehensive and versatile medium-duty truck lineups to meet the full range of customer applications and requirements,” says Sobic. “Never before in the history of the company has Peterbilt been better positioned to help medium-duty customers increase efficiencies and reduce operating expenses related to their Class 6 and 7 truck fleets. Additionally, our comprehensive North American dealer network and numerous aftermarket programs support customers throughout their ownership experience.”
Peterbilt Motors Company, a division of PACCAR Inc. , manufactures premium quality trucks for a wide range of markets, including over-the-road, construction, municipal and medium-duty. Based in Denton, Texas, Peterbilt combines classic styling, innovative design and superior-quality features in a custom-engineered truck that stands as the "Class" of the industry. Through its 200-plus North American dealer locations, Peterbilt also provides a comprehensive array of TruckCare® aftermarket support programs, including preventive maintenance plans, expedited QuickCare services, automated parts inventory replenishment and 24/7 complimentary Customer Assistance through 1-800-4-PETERBILT. For more information about Peterbilt, visit www.peterbilt.com.
