Volkswagen's Top Technician and Service Advisor to Take on the World

BOTANY, AUSTRALIA – Sept 13, 2010: Jory Linscott from Jackson Motor Company (Tasmania) and Chanh Trinh from McGrath Volkswagen Liverpool (New South Wales) were last night awarded at a gala dinner as Volkswagen Group Australia’s best Service Advisor and Technician of the Year respectively. This was the second time Jory Linscott has taken the top spot in the National Service Quality Championships, while Chanh Trinh finally collected the highest award after running second for two years.

The Service Quality Championships are an opportunity for Volkswagen’s best technicians and service advisors to show their skills and to be recognised by the company. The aim of the Qualification World Championship is to further expand the level of service quality offered by Volkswagen aftersales.

The two finalists received their awards from Phil Murray, General Manager Service and Volkswagen Group Australia’s Managing Director, Anke Koeckler. In a speech to the finalists Ms Koeckler highlighted the great skills and ability shown by the contestants.

“I am impressed by the standard of skills shown in this competition and proud to have Jory and Chanh representing Australia in the international finals later this year. This competition is a part of Volkswagen’s effort to acknowledge that the satisfaction of our customers comes from the skills and hard work by our service employees, and the importance for us as a brand and company to continuously motivate, challenge and encourage our service team.”

With 2 preliminary rounds and national finals in over 60 countries around the world, and then the finals in Wolfsburg, Germany; the competition forms an important bridging function between the manufacturer, the importers and the retailers in the markets. This is how the expertise of service advisors and technicians can be tested, and targeted training initiatives catering for all individuals in the Volkswagen aftersales network can be created. In addition, the Qualification World Championship also helps to steadily raise and maintain the motivation of the Volkswagen aftersales service specialists.

The international final will take place in the 2nd quarter of 2011 and Volkswagen Group Australia wishes the best of luck to Jory Linscott and Chanh Trinh