Hertz Named Inaugural Member of Travel + Leisure's "World's Best Awards Hall of Fame"
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Hertz Continues Industry Dominance, Named Best Car Rental Company for 13th Time
PARK RIDGE, NJ--Aug. 6, 2012: Travel + Leisure readers have ranked Hertz the "Best Car Rental Agency" for the 13th time in the magazine's "World's Best Awards" for 2012. In its 17th year, the survey has become the definitive list of preferred hotels, cruise lines, airlines, car-rental agencies, outfitters, cities and islands, as voted by its well-travelled readers. Hertz's consistent and dominating performance has earned the Company a spot in the first-ever Travel + Leisure "World's Best Awards Hall of Fame," which signifies a company earning top marks for more than 10 years. The results along with the winners can be found in the August issue and online at Travel and Leisure.
"We're proud of our consistently high performance as indicated by Travel + Leisure readers and are honored to be named to Travel + Leisure's first Hall of Fame group," said Mark Frissora, Chairman and Chief Executive Officer for Hertz. "We're happy to be chosen as the top car rental agency 13 times and are thrilled the well-travelled readers of such a prestigious publication recognize our continued passion and commitment to providing an unparalleled experience focused on speed, ease and value to customers worldwide."
In the survey Travel + Leisure readers were asked to rate Car Rental Agencies on a scale of 1-5 (One being poor; five being excellent) in five categories; vehicle selection, vehicle availability, rental location, service, and value. Required component ratings were then averaged, creating an overall score that put Hertz on top.
Additionally, Hertz was recently awarded Travel +Leisure's SMITTY award for "Best Social Media by a Car Rental Agency," and swept the first annual Flyer Talk awards - winning Best Rewards Program and Best Overall Benefits in the Americas, Europe/Africa, and Middle East/Asia/Oceania. Hertz was also named "Best Overall Car Company" in the Zagat's 2012/13 Car Rental Survey, taking home top honors and wins in 14 additional categories, more than any other car rental company.
Operating one of the youngest and most diverse fleets in the industry, Hertz is committed to offering its customers the most technologically innovative products and services available that results in the fastest, easiest and most valued rental experience. This includes Hertz 'Carfirmations', a mobile SMS text and email service that confirms a Gold member's reservation and advises them of their car and location prior to arrival at the Hertz facility; 'Gold Choice' which gives Gold members the power to keep the car they reserved or simply choose a different car from the Gold Choice area; Counter By-Pass and e-Return which allows customers to bypass counter lines and go directly to their cars and then return their vehicles with the fastest car rental drop off that includes an email receipt within hours. These are all free services for Hertz Gold Plus Rewards members which is free to join. In addition, Hertz continues to expand the presence of its ExpressRent Interactive Kiosks that let customers rent a car, with or without a reservation, through a live, face-to-face video kiosk. Finally, Hertz pioneered vehicle specific reservation capabilities via its collections series and has the largest fleet of make and model reservable cars in the industry.
Travel + Leisure
2012 World's Best Awards Survey Methodology
A questionnaire developed by the editors of Travel + Leisure
®, in association with ROI Research Inc., was made available to
Travel + Leisure readers at tlworldsbest.com from December 1, 2011, to March
31, 2012. Readers were invited to participate through Travel +
Leisure magazine (January, February, March, and April issues), T+L
iPad® editions and newsletters, and online at TravelandLeisure.com. To
protect the integrity of the data, after March 31,
2012, respondents were screened by Travel + Leisure and
responses from any identified travel-industry professionals who completed
the survey were eliminated from the final tally. The survey website,
tlworldsbest.com, was maintained, monitored, and kept secure by ROI
Research Inc., which collected and tabulated the responses and kept them
confidential. The scores are indexed averages of responses concerning
applicable characteristics. Respondents were asked to rate hotels, islands,
destination spas, and rental-car agencies on five characteristics; cities,
cruise lines, and tour operators and safari outfitters on six
characteristics; and airlines and hotel spas on four characteristics. In
most categories, respondents could also rate additional optional
characteristics; these ratings were not included in the final score. For
each characteristic, respondents were asked to rate a candidate on a scale
of 1 to 5, where "1" means poor and "5" means excellent. Required component
ratings were then averaged, creating an overall score. A minimum number of
responses were necessary for a candidate to be eligible for inclusion in
the World's Best Awards listings. Throughout the Travel + Leisure
World's Best Awards, scores shown have been rounded to the nearest
hundredth of a point; in the event of a true tie, properties, companies, or
destinations share the same ranking.
