---

Volvo Finance is Top Ranked Lease Provider for the Second Year

19 November 1997

Volvo Finance Top Ranked Lease Provider for Second Year in a Row in J.D. Power and Associates Study

    MONTVALE, N.J., Nov. 19 -- Volvo Finance North America, Inc.
(Volvo Finance) was recently ranked highest among lease providers in Initial
Lease Satisfaction for the second year in a row in J.D. Power and Associates
Consumer Finance Satisfaction Study.
    The Study measures the dynamics of customer satisfaction and key elements
of buyer behavior in the new vehicle financing area.  It is in its second year
in an annual series tracking industry and individual provider trends as well
as changes in the critical success factors of satisfaction.
    Angelo J. Nyars, Vice President of Sales for Volvo Finance, said,
"Attaining the highest rank on the survey for two years in a row is a
significant achievement by any standard, but it could not have been
accomplished without the collective efforts of the Volvo Enterprise - Volvo
Finance, Volvo Cars of North America and the Volvo Retailers.  Our unyielding
desire to provide the highest level of Customer Satisfaction resulted in our
top ranked position."
    The Study also identifies a strong positive relationship between Provider
satisfaction and Provider, Manufacturer and Retailer retention.  Manufacturer
retention rates rise as prior finance satisfaction increases.  And, Retailer
retention triples as prior lease provider satisfaction increases.  Wes Hinkle,
principal of San Diego Volvo, one of Volvo's largest dealership, points out,
"Customer retention is critical to a niche brand such as Volvo.  Volvo
Finance's Retailer Portfolio Management process is a significant tool in our
being one of Volvo's highest CSI retention Retailers."
    Volvo Finance provides creative financing solutions through 370 Volvo
Retailers in the United States and currently accounts for a significant
portion of all lease and loan transactions for Volvo automobiles.

SOURCE  Volvo Finance North America, Inc.