Auto Industry's First Speech Recognition Virtual Operator Launched
20 October 1998
Registry Magic and JM Lexus Launch Auto Industry's First Speech Recognition Virtual Operator(R)Automated Auto Attendant Provides Improved Customer Service and Higher Productivity to World's Largest Lexus Dealer BOCA RATON, Fla., Oct. 20 -- Registry Magic , a leader in conversational speech recognition technology, and JM Lexus, the largest volume retail Lexus dealer in the world, today announced they have successfully launched the Virtual Operator, the first speech driven auto- attendant to be used within the auto industry. Named a "National Treasure" by the Smithsonian Institute, the Virtual Operator is a turnkey solution that attaches to a business' telephone system and performs the tasks of a live operator. It answers up to 12 calls at once, understands natural speech and eliminates touch-tone. Now, JM Lexus customers can call and gain instant access to the person or department they are trying to reach. "We chose Registry Magic's Virtual Operator because of its ability to seamlessly enhance our customer service as well as boost our productivity levels," said Bill Dowd, Information Systems Director of JM Lexus. "With 1,600 incoming calls a day, the Virtual Operator has proved to be an effective alternative to a traditional operator and a communication solution that gives us a competitive edge in servicing our customers quickly and efficiently." Targeted at businesses with 25-500 employees and multiple branch offices, Registry Magic's Virtual Operator software application is a speech recognition auto attendant and call routing system designed to enhance corporate telephone systems. "We are pleased with the positive impact the Virtual Operator has on the day-to-day business at JM Lexus," said Bill Burbank, Registry Magic's Vice President of Worldwide Sales and Marketing. "With over 20,000 car dealerships in the United States, Registry Magic is positioned to capture this market share and is committed to making speech recognition technology an affordable and user-friendly staple in every business' operational plan on a worldwide basis." JM Lexus, a subsidiary of JM Family Enterprises, employs over 185 associates and is located in Margate, Florida. Ranked by Forbes magazine as the 27th largest privately held corporation in the United States, JM Family Enterprises, Inc. is a diversified automotive corporation whose principal businesses focus on vehicle distribution and processing, finance, warranty and insurance service, automobile sales, and automotive care products. For more information on JM Family Enterprises or JM Lexus, please contact Kathy Eggleston at 954-429-2006. Registry Magic was founded in 1995 and provides businesses with conversational speech recognition technologies, products and services on a worldwide basis. Registry Magic is a leader in developing realistic speech recognition applications that listen, understand and respond to the user. The Company's technology eliminates the need for touch-tone menus and allows the world to access data using natural speech. For more information on Registry Magic, please contact Lisa Buyer-Atkinson at 954-426-5127 or visit the Web site at http://www.registrymagic.com. Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements. Readers are cautioned that such forward-looking statements involve risk and uncertainties including, without limitation, the general risks associated with the intense competition and rapid technological change characteristic of the computer telephony and speech technology markets. The forward-looking statements are also subject to risks set forth in Registry Magic's reports filed with the Securities and Exchange Commission. The forward-looking statements contained herein speak only as of the date of this release. Registry Magic expressly disclaims any obligation or undertaking to publicly release any updates or revisions to any such statement to reflect any change in expectations or any change in events, conditions or circumstances on which any such statement is based.