Customers Give Four Stars to Gearhart BMW
30 March 1999
Customers Give Four Stars to Gearhart BMW
DENVILLE, N.J.--March 29, 1999--Think of it as the Academy Award for auto dealers. Car buyers have just voted Gearhart BMW "No. 1 for Customer Satisfaction" among BMW centers in New Jersey. In on-going surveys of customers who bought and serviced their cars at Gearhart in 1998, the dealership is proud to announce they've consistently exceeded customer expectations.This exemplary customer satisfaction record catapults Gearhart BMW into the prestigious BMW President's Club. The lofty honor is bestowed each year by Victor Doolan, President of BMW of North America, upon the top twenty of 340 BMW centers nationwide.
Gearhart BMW, located on Route 46 in Denville, sells and services BMWs exclusively. For 25 years, they've offered customers a relaxed, non-confrontational shopping environment. After the sale, they offer customers expert, reasonably-priced service from factory-trained technicians who know BMWs inside and out. So it's really no surprise that customers voted Gearhart BMW No. 1 in the state.
What makes Gearhart BMW so successful? "We believe satisfied customers and satisfied employees go hand-in-hand," says General Sales Manager Louis Santiago. "You never find one without the other. At Gearhart, our team of professionals strive to maintain the highest level of customer care every single day."
This May, Gearhart will host an Open House to celebrate their accolade -- and to thank customers for their votes of confidence. Customers will be invited to test-drive a new sports coupe or sedan, meet a local celebrity, enjoy refreshments -- and enter a raffle for BMW Boutique dollars or automotive service discounts.
What's next for Gearhart BMW? "It's great to hear the customers themselves say we're doing a good job," remarks GM Louis Santiago, "but we're not about to rest on our laurels. You can be sure we'll do all we can to earn this award again next year."
