Sagent Announces E-Business Solution for California State Automobile Association
13 March 2000
Sagent Announces E-Business Solution for California State Automobile Association
MOUNTAIN VIEW, Calif.--March 13, 2000--System Offers Enhanced Tracking and Analysis of Current Claim
Processing Data to Decrease Costs and Improve Customer Service
Sagent Technology Inc. , a leading provider of Real-time eBusiness Intelligence solutions, today announced the implementation of a comprehensive eBusiness solution for the California State Automobile Association (CSAA), the second-largest AAA club nationwide.
With Sagent, CSAA is now empowered to better track its operational activity and monitor its claims adjusters' performance and cycle times via its company intranet, as well as to access current customer claim information for improved member service.
Using CSAA's corporate intranet, the Sagent Solution allows the company to regularly collect and consolidate information on the performance of its claims adjusters and their cycle times for individual member claim processing. The CSAA management team then uses the information to enhance the evaluation of those adjusters for merit increases. In addition, Sagent Solution enables CSAA to track the flow of information created from processing individual claims over the intranet. With it, CSAA analyzes the accuracy and timeliness of claim approvals, the reduction or increase of cycle times, and claim handling expenses.
"CSAA understands the importance of leveraging technology to better manage our business," said Thomas Adler, Supervisor of Performance Management for the Claims Department, CSAA. "We selected Sagent's end-to-end solution because we are confident that it will help us improve our claim processing with the least amount of risk, in the shortest amount of time, and with the highest level of results."
Sagent delivers the only open, scalable solution that addresses the complete life cycle for eBusiness Intelligence, including development, production and ongoing management. The Sagent Solution allows businesses to collect and analyze customer and operational data from existing systems and to incorporate the freshest demographic, geographic, credit and other information from third-party data content providers in real time. This information is then made available over the Web via a secure connection to create precise one-to-one marketing campaigns, identify profitable sales opportunities, and improve operational efficiencies.
About California State Automobile Association (CSAA)
CSAA is part of the National Federation of Auto Clubs that has been serving members since 1902. CSAA is the affiliate in Northern California, Nevada and Utah. The club currently has about 3.9 million members, making it the second-largest AAA club nationwide. The Inter Insurance Bureau of CSAA was formed in 1914 and today has grown to more than 1.1 million policy holders, making it one of the largest carriers in Northern California and Nevada.
About Sagent Technology
Sagent Technology is a leading provider of Real-time eBusiness Intelligence solutions that enable Global 2000 enterprises to win, retain and grow new customers, as well as improve operational effectiveness. Sagent provides products, services and value-added content that help businesses collect, analyze, understand and act on customer and operational information in real time.
Sagent powers more than 1,000 customer-driven organizations around the world and across such diverse industries as e-commerce, financial services, insurance, healthcare and telecommunications. These include such market leaders as GE Capital, Sony Online Entertainment, MapQuest.com, Outpost.com, Ticketmaster, Kemper National Insurance, Royal & SunAlliance, United Healthcare and AT&T. Sagent has several strategic relationships, including ADP, Advent, CommerceOne, Compaq, EDS, IBM, Microsoft, Siebel and USinternetworking. Sagent is headquartered in Mountain View, California, and can be reached at www.sagent.com.
This press release contains forward-looking statements. There are certain important factors that could cause Sagent's future development efforts at CSAA to differ materially from those anticipated by some of the statements made above. Among these is the anticipation of the growth of certain market segments, the positioning of Sagent's products in those segments, the competitive environment in the software industry, dependence on other products, changes to operating systems and product strategy by vendors of operating systems, and the importance of new Sagent products.
Note to Editors: Sagent is a registered trademark of Sagent Technology Inc. All other trademarks are the property of their respective owners.
