CCC Introduces Web-Enabled Total Loss Solution to Automotive Claims Industry; Solution To Help Streamline the Claims Settlement Process
13 July 2000
CCC Introduces Web-Enabled Total Loss Solution to Automotive Claims Industry; Solution To Help Streamline the Claims Settlement Process
CHICAGO - CCC Information Services Inc., a wholly owned subsidiary of CCC Information Services Group Inc., , the leading supplier of solutions to the automotive claims industry, announced today that it has introduced the TL2000 Solution(TM) - a web-enabled total loss product created to streamline the claims settlement process.TL2000 Solution addresses two primary goals for the claims industry - reduce claims processing costs and increase customer satisfaction. To achieve these goals, the TL2000 Solution focuses on reducing claims cycle time and improving end customer communications through new Internet-based features such as Intelligent Email notification, a claims staff Internet site, an enhanced, consumer focused Market Valuation Report, and an industry first - a consumer Internet site.
Email Notification provides immediate notification of a claim at the time a total loss is declared, allowing the settlement process to start immediately. The claims staff web site provides appraisers easy access to their total loss claims in a virtually paperless environment and enables communications between the insurer and the insured or claimant. CCC's enhanced consumer focused MVR clearly explains how the local market value was calculated, helping to eliminate potential questions during settlement.
In addition, the TL2000 Solution offers an industry first, a consumer Internet site. This innovative Internet site allows consumers to check the status of their claim at their convenience, allowing them the opportunity to be an active participant in the settlement process.
"Total loss has been a cornerstone product for CCC over the past 19 years. The new TL2000 Solution offers the industry tremendous speed and efficiency to better manage the total loss process in addition to providing the opportunity for consumers to participate in the process," said Mary Jo Prigge, President CCC US. "By combining the power and speed of the Internet with quality CCC products, we're enabling our customers to take charge of their own efficiencies within their day-to-day business."
CCC Information Services Inc., headquartered in Chicago, IL, is the leading supplier of advanced software and communications systems to the automotive claims industry, including information and network services for a wide variety of claims management solutions. Its value-added, technology-based products and services increase efficiency and facilitate communication among more than 13,500 collision repair facilities, 350 insurance companies, and a range of business partners.
