Wait Times Decrease, Lanes Increase for Inspection Program
26 July 2000
Parsons Opens New Inspection Lanes Ahead of Schedule
LAWRENCEVILLE, N.J. - Inspection facilities around New Jersey are seeing a drop in average monthly wait-times and an increase in the number of lanes available to the public. The average monthly wait times statewide (from arrival to start of test) have been dropping for the last several months to 12 minutes for June.In addition, construction crews have completed an additional lane at the Manahawkin and Plainfield inspection stations, with the Manahawkin lane opening 30 days ahead of schedule and Plainfield 90 days ahead. Each is now a three-lane facility.
Completely new, six-lane facilities in Lakewood and Freehold have also been completed and are presently conducting inspections. Opened about 45 days ahead of schedule, these state-of-the-art facilities replace the old two-lane facilities in Freehold and Toms River. Parsons is also waiting for final state approval to begin the construction of two new lanes at the Cape May facility, making it a three-lane facility.
"By adding these lanes at the various facilities, we're better able to meet the inspection demand at each facility, allowing us to provide the quality customer service we want the motorists of New Jersey to have," says Jim Singer, Parsons Infrastructure and Technology. There are a total of 123 lanes now open for inspections throughout the state. Parsons constructed a total of 47 lanes since it assumed responsibility for the inspection program in November 1998. Sixteen lanes were added from December 1999 to present.
"We've also streamlined software, enhanced training and added personnel throughout the state," says Singer. "These actions have contributed to allow us to decrease average waits and increase customer service."
Parson has increased vehicle inspection staff from 578 to 973. All inspection staff are state certified and have received at least 80 hours training on the streamlined software. With the enhanced training, inspection throughput during peak hours now exceeds, on average, 12 vehicles per hour. Parsons performed 221,000 inspections state-wide during the month of June.
